Doubling Down on Data
For Phase II, JFF is excited to double down on data. We are drafting theories of change with each of our grantee SSCs—and for the program overall—and creating optimistic yet realistic work plans that include assessment metrics. Because coaching is so versatile, it is important to get specific with the changes—both short- and long-term—that colleges and states want to see as a result of the coaching engagements.
We’ve already started grappling with critical design questions such as these: How do you best make the relational matches between coach and college? How do you thoughtfully roll out coaching across your state: Do you start deeper with a subset of colleges, or at a higher level for all colleges? And, how do you manage demand and expectations for coaching?
As always, JFF shares the work and lessons learned with the entire 16-state SSC Network and its partners. We created a Toolbox for coaches and SSCs, filled with guidance, suggestions, and prompting questions to help coaches, colleges, and Centers in their work. While JFF lifts up common themes from across our coaching work, we simultaneously help states and colleges contextualize their approaches to reflect their specific needs.
Our SSC coach community recently engaged with two professional development sessions on how to coach effectively in this virtual environment that has become the new norm. Coaches—new and experienced alike—are asking these key questions: How do we do this equitably? How do we work with colleges to ensure that marginalized voices—those of both employees and students—are heard, and that their ideas are acted upon? And how do we ensure that solutions proposed follow universal design principles, rather than simply tweak dominant structures that don’t serve all students?
While we don’t believe coaching is the answer to everything (or maybe we do. . .), we have seen indicators that coaches can help colleges move the needle on key evidence-based student success reforms, in part by being trusted guides that colleges can turn to for honest feedback, problem-solving, facilitation, and learning. Coaches also are critical connectors between colleges and state-level actors (like the SSC), helping to share information across all levels for better decision-making all around.
Coaches Can Help
The start of this academic year brings sharpened focus and renewed attention to the importance of colleges because it’s an opportunity not only to welcome all types of students, wherever they are in their learning journeys, but also to follow through on their promise of helping students achieve upward economic mobility. Coaching can help community colleges get there.
We encourage stakeholders across the postsecondary ecosystem to be in touch with JFF as we continue our coaching journey. We’d love to help you think about coaching, and we’d love to learn from what you’ve done.