Immersive Learning’s Biggest Unlock: Mastering Complex Interpersonal Skills

In what could prove to be one of technology’s most positive social impacts, immersive learning is revolutionizing management training. Learning to navigate complex and potentially high-stress situations, such as working with challenging employees and delivering performance reviews, can now be done in safe and private virtual environments—even from one’s home.

Immersive learning technologies can help employees develop the soft skills required for outstanding customer service, such as empathy, patience, and listening. These skills, in turn, help to heighten the focus on inclusion and diversity, as well as other dimensions of equitable employment.

In a story on Medium, JFFLabs identified Mursion as a leading technology that blends human and artificial intelligence to improve users’ interpersonal skills. Its content development utilizes live human interaction to enhance and personalize virtual immersive experiences that employees encounter on the job.

One example of Mursion’s impact that’s featured on Medium is their partnership with T-Mobile. In response to increased employee demand for honest conversations about diversity and inclusion at work, T-Mobile launched a comprehensive company-wide diversity and inclusion training initiative that utilized Mursion’s virtual reality simulations to mimic difficult conversations employees might encounter on the job. Reaching more than 5,000 branch managers, the program helped drive awareness of bias and gave professionals the knowledge and ongoing practice necessary to be effective, empathetic, and inclusive leaders.

Through the use of human-controlled avatars, Mursion provides simulations that focus on the complex interpersonal skills professionals master to be successful in high-stress careers. Trainees using the simulations are challenged to interact with their colleagues, customers, students, or patients and learn to perform at the highest standards of their professions.